In this first episode of Season 4, Nicola Steel talks to Colin Goudie and Charles Connell. Colin is a serial co-founder of various tech startups including Userlot - Customer Success Management, Social Pinpoint and Dogeared. Charles is the other Co-Founder of Userlot - Customer Success Management and was also a Co-Founder at Social Pinpoint.
They begin by talking about their backgrounds and purpose behind Userlot and Social Pinpoint as well as their core values which are be customer driven and get stuff done!
Nicola asks what advice they would give to startups when they are being acquired based on Colin and Charles’ experience of the acquisition of Social Pinpoint by MySite Group. Their advice is to be friends with your competitors - listen to learn why this makes sense. They also believe that the secret to building high performing tech teams is to create a really good network and have your team fully understand what customer success is.
And finally, I asked what advice would they give their 21 year old selves:
⭐ “You got to love what you do and stick with it” – Colin
⭐ “Work hard, take risks, enjoy the ride!” - Charles