Mike Seidle is Co-Founder of PivotCX, a company based in Indiana in the US which delivers awesome candidate experiences & saves recruiters time with live, human-to-human communication.
Mike is a serial entrepreneur who has founded 6 businesses. Last year, he had to reinvent his company very quickly when his revenue dropped by 85% & PivotCX was born.
Mike and Nicola talk about the importance of human to human interaction in the recruitment process. How it speeds up the process whilst improving the candidate experience. They talk about when it is best to use chatbots and when a human is better. Chatbots are best for yes/ no questions but are terrible at carrying on conversations because they lack empathy, humour etc. His solution was to have live human conversations via text which is both efficient & inexpensive.
When building his teams, Mike looks for exceptional communication skills, a love of learning & shared values. His advice to entrepreneurs is to ask questions & really listen to the answers & also keep your ego in check!
His final piece of advice comes from Jack Welch - "Know the facts & act on them"!